HBL CUSTOMER SUPPORT ASSISTANT

HBL Customer Support Assistant is an AI chatbot built as a self project to explore how banks can handle common customer questions more efficiently. It uses RAG to find information from an approved knowledge base before generating a response.

The aim was to create a chatbot that could understand different banking questions and provide useful answers without responding to topics outside the information available to it.

I built the chatbot using Node.js, Express, Groq API and a RAG-based workflow. It can assist with card issues, account opening, complaints, transaction disputes, branch information and digital banking questions.

The final assistant can handle several common banking queries, keep its answers connected to the provided information and recognise when a question is outside its supported scope.